SureCritic
SureCritic is a reputation management platform built for automotive shops. It sends verified review requests after every closed ticket, tracks Net Promoter Score, and gives service writers and techs their own star-rated profile pages.
What Jolly reads from SureCritic
Survey and review responses
Each survey response or review, tagged with the location and the date of the visit it's about, so a goal can cover one site and one month.
Satisfaction scores by location
Satisfaction and likelihood-to-recommend scores, rolled up for each site. A frontline team's goal is set at that level.
Touchpoint and stay attribution
Which visit, stay, or interaction each response is about, so a score traces to the shift or department that served the guest.
Campaigns you can run on SureCritic
More Customer & Guest Experience integrations
Jolly reads the same operational data from any of these.
SureCritic integration FAQ
No. Your team keeps working in SureCritic. Jolly reads the records SureCritic keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting SureCritic changes no records, settings, or screens in it, and the people who use it every day keep working the same way.
Our team connects SureCritic with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.
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