Does Jolly replace Ovation?

No. Your team keeps working in Ovation. Jolly reads the records Ovation keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.

Does Jolly write anything back to Ovation?

No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting Ovation changes no records, settings, or screens in it, and the people who use it every day keep working the same way.

How does an Ovation connection get set up?

Our team connects Ovation with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.

Can guest satisfaction be a campaign goal?

Yes, when Ovation ties each response to a location and a date. The goal then covers the site and the weeks a team worked. One shift doesn't control a whole score, so campaigns on this data usually also count the actions behind it, such as following up on every low score.

Ovation

Ovation is a guest experience platform for restaurants. Guests answer two-question text surveys, and Ovation sorts that feedback and public online reviews into more than 35 restaurant-specific categories, such as speed of service.

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What Jolly reads from Ovation

Survey and review responses
Each survey response or review, tagged with the location and the date of the visit it's about, so a goal can cover one site and one month.
Satisfaction scores by location
Satisfaction and likelihood-to-recommend scores, rolled up for each site. A frontline team's goal is set at that level.
Response routing and action plans
Which manager each low score went to, and when they followed up and closed the case, so a goal can count how fast low scores get a reply.
Touchpoint and stay attribution
Which visit, stay, or interaction each response is about, so a score traces to the shift or department that served the guest.