SHP
SHP (Strategic Healthcare Programs) administers Home Health CAHPS surveys as an approved vendor and measures performance against state and national benchmarks. Agencies link surveys to case managers and drill down to locations, patients, and clinicians.
What Jolly reads from SHP
Survey and review responses
Each survey response or review, tagged with the location and the date of the visit it's about, so a goal can cover one site and one month.
Satisfaction scores by location
Satisfaction and likelihood-to-recommend scores, rolled up for each site. A frontline team's goal is set at that level.
Touchpoint and stay attribution
Which visit, stay, or interaction each response is about, so a score traces to the shift or department that served the guest.
Campaigns you can run on SHP
More Customer & Guest Experience integrations
Jolly reads the same operational data from any of these.
SHP integration FAQ
No. Your team keeps working in SHP. Jolly reads the records SHP keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting SHP changes no records, settings, or screens in it, and the people who use it every day keep working the same way.
Our team connects SHP with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.
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