Press Ganey
Press Ganey runs patient experience surveys by mail, phone, text, and digital channels, including CMS-required CAHPS surveys from distribution through CMS submission. Results appear on dashboards with national benchmarks.
What Jolly reads from Press Ganey
Survey and review responses
Each survey response or review, tagged with the location and the date of the visit it's about, so a goal can cover one site and one month.
Satisfaction scores by location
Satisfaction and likelihood-to-recommend scores, rolled up for each site. A frontline team's goal is set at that level.
Response routing and action plans
Which manager each low score went to, and when they followed up and closed the case, so a goal can count how fast low scores get a reply.
Touchpoint and stay attribution
Which visit, stay, or interaction each response is about, so a score traces to the shift or department that served the guest.
Campaigns you can run on Press Ganey
Press Ganey integration FAQ
No. Your team keeps working in Press Ganey. Jolly reads the records Press Ganey keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting Press Ganey changes no records, settings, or screens in it, and the people who use it every day keep working the same way.
Our team connects Press Ganey with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.
Yes, where Press Ganey runs staff surveys. Those responses are stored by site, like customer responses, so a goal can count survey participation or engagement scores at each site.
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