Does Jolly replace Talkdesk?

No. Your team keeps working in Talkdesk. Jolly reads the records Talkdesk keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.

Does Jolly write anything back to Talkdesk?

No. Every Jolly connector is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting Talkdesk changes no records, settings, or screens in it, and the people who use it every day keep working the same way.

How does a Talkdesk connection get set up?

Our team connects Talkdesk with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.

What if Talkdesk has its own recognition or rewards features?

They keep running alongside Jolly. Jolly runs a separate campaign with its own budget, goals, and payout, and tracks it from the schedule and attendance data in Talkdesk. Nothing in Talkdesk gets switched off.

What happens to a campaign if a worker's shift changes mid-week?

The campaign follows the change. Jolly reads the updated schedule from Talkdesk, so when a shift is added, dropped, or swapped, the campaign counts the new schedule, not the one from launch day.

Talkdesk

Talkdesk Workforce Management forecasts demand and schedules contact center agents from shift templates and break rules. The system compares actual agent behavior with scheduled activities, and agents see their shifts in the Talkdesk Schedule app.

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What Jolly reads from Talkdesk

The published schedule
Which worker is assigned to which shift, role, and location. A campaign compares the shifts people actually worked with this plan.
Schedule adherence
How closely each shift matched the schedule: who didn't show, who came in late, and who left early.
Open shift and swap activity
Who picked up an open shift or accepted a swap, and when, so a campaign can pay the workers who fill gaps in the schedule.