Genesys
Genesys Cloud is a contact center platform with workforce management built in. Supervisors forecast interaction volumes, build agent schedules and monitor adherence in real time, and agents trade shifts in the Genesys Tempo app.
What Jolly reads from Genesys
The published schedule
Which worker is assigned to which shift, role, and location. A campaign compares the shifts people actually worked with this plan.
Schedule adherence
How closely each shift matched the schedule: who didn't show, who came in late, and who left early.
Open shift and swap activity
Who picked up an open shift or accepted a swap, and when, so a campaign can pay the workers who fill gaps in the schedule.
Campaigns you can run on Genesys
More Workforce Management integrations
Jolly reads the same operational data from any of these.
Genesys integration FAQ
No. Your team keeps working in Genesys. Jolly reads the records Genesys keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting Genesys changes no records, settings, or screens in it, and the people who use it every day keep working the same way.
Our team connects Genesys with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.
They keep running alongside Jolly. Jolly runs a separate campaign with its own budget, goals, and payout, and tracks it from the schedule and attendance data in Genesys. Nothing in Genesys gets switched off.
The campaign follows the change. Jolly reads the updated schedule from Genesys, so when a shift is added, dropped, or swapped, the campaign counts the new schedule, not the one from launch day.
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