Amazon Connect
Amazon Connect Customer has workforce management built in for contact centers. Supervisors forecast contact volume and schedule agents by skill, and agents view their shifts and take time off in the same application.
What Jolly reads from Amazon Connect
The published schedule
Which worker is assigned to which shift, role, and location. A campaign compares the shifts people actually worked with this plan.
Schedule adherence
How closely each shift matched the schedule: who didn't show, who came in late, and who left early.
Open shift and swap activity
Who picked up an open shift or accepted a swap, and when, so a campaign can pay the workers who fill gaps in the schedule.
Campaigns you can run on Amazon Connect
More Workforce Management integrations
Jolly reads the same operational data from any of these.
Amazon Connect integration FAQ
No. Your team keeps working in Amazon Connect. Jolly reads the records Amazon Connect keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting Amazon Connect changes no records, settings, or screens in it, and the people who use it every day keep working the same way.
Our team connects Amazon Connect with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.
They keep running alongside Jolly. Jolly runs a separate campaign with its own budget, goals, and payout, and tracks it from the schedule and attendance data in Amazon Connect. Nothing in Amazon Connect gets switched off.
The campaign follows the change. Jolly reads the updated schedule from Amazon Connect, so when a shift is added, dropped, or swapped, the campaign counts the new schedule, not the one from launch day.
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