ServiceMax
ServiceMax is asset-centric field service management software from PTC. Work orders are scheduled and dispatched to technicians through to completion reporting, and each asset's maintenance and service history is tracked.
What Jolly reads from ServiceMax
Jobs assigned and closed
The technician sent to each job or work order and the time the job closed, which gives a count of completed jobs per technician.
Arrival at the appointment
The technician's location and arrival time on each scheduled visit, so arriving inside the customer's appointment window is measurable per technician.
Customer reviews and ratings
Reviews and ratings customers leave after a completed job, tied to the job and the technician who did it.
Campaigns you can run on ServiceMax
More Field Service Management integrations
Jolly reads the same operational data from any of these.
ServiceMax integration FAQ
No. Your team keeps working in ServiceMax. Jolly reads the records ServiceMax keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting ServiceMax changes no records, settings, or screens in it, and the people who use it every day keep working the same way.
Our team connects ServiceMax with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.
No. Jolly counts the job records ServiceMax keeps: the technician sent to each job, and the times they arrived and finished. Each technician follows their own goal and progress in the Jolly app, and dispatchers keep assigning jobs in ServiceMax the way they do today.
Yes. A campaign audience can be one branch, a trade such as HVAC or plumbing, a crew, a role, or a custom segment. A goal for the plumbing technicians at one branch counts only their jobs.
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